We continue to encounter challenges with the dehire of containers in Auckland where we are faced with delays in getting booking slots.
As we are now in peak season, we are seeing various factors impacting our ability to dehire containers.
- Booking slots at capacity. Every container requires a booking to return to the depot, and with the current booking slots at capacity, there can be delays upwards of 4 days in securing a booking
- Redirections of the dehire facility
- No acceptance at the dehire depot nominated
Due to ongoing congestion, Nexus will continue to work on our dehire time frames at 4 working days, but are seeing delays that extend beyond this in some cases and will be working on best endeavours.
For containers dehired from Thursday 10 October, Nexus will not be accepting any resulting detention. We will continue to dehire boxes as safely and efficiently as possible and still expect the majority of dehires to occur within 2- 4 working days.
We appreciate your support during this time and Nexus will continue to provide the best possible service to our customers.