Recently we have seen a significant increase in the number of reefer containers for export cargo that have been pre-tripped at the incorrect temperature.
Nexus Logistics requires a third party contractor to come and reset the container to the correct temperature, incurring fees from the contractor that we must unfortunately pass on.
From now, all such fees will be on-charged to the account holder at cost plus a $50 administration fee.
We apologise for this inconvenience and encourage all cargo owners to remind their shipping lines when booking reefer export releases, to ensure the depot supplying the equipment pre-trips the reefers to the correct temperature.
Feel free to contact our customer services team on (09) 926 8600 [option 1] or email us firstname.lastname@example.org with any queries you may have.