Peak Season Dehire Capability
We continue to encounter challenges with the dehire of containers in Auckland (something we initially raised back on 26 August) where we are faced with delays in getting booking slots. Unfortunately, as we now move into peak season we are seeing various factors impacting our ability to dehire containers.
- Booking slots at capacity. Every container requires a booking to return to the depot, and with the current booking slots at capacity, there can be a 2 - 4 day delay in securing a booking.
- Redirections of the dehire facility
- No acceptance at the dehire depot nominated
Despite all this, peak season volume and the resulting congestion means that Nexus will be extending our dehire time frame out to 4 working days from Monday 10 October, 2022. For containers dehired within this time frame, Nexus will not be accepting any resulting detention. We will continue to dehire boxes as safely and efficiently as possible and still expect the majority of dehires to occur within 2 working days.
We appreciate your support during this time and Nexus will continue provide the best possible service to our customers.